Privacy Policy
1. Who We Are
Naviclear operates the website navisclears.online (“the Site”). Our registered office is at 42 Triangle West, Bristol, BS8 1ES, United Kingdom. You can contact us at support@navisclears.online.
We are an independent consumer support resource providing guidance on mobile network issues, billing disputes, and contract advice. We are not affiliated with any UK mobile network operator.
2. What Information We Collect
We may collect the following types of personal information when you use our Site:
- Contact information: Your name, email address, and phone number when you contact us via our contact form or email.
- Usage data: Information about how you use our Site, including pages visited, time spent, and browser type, collected via cookies and analytics tools.
- Newsletter subscriptions: Your email address if you choose to subscribe to our newsletter.
- Communications: Any information you provide when you call us or send us an email.
3. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide support
- Send you newsletters and updates you have subscribed to
- Improve our website and services
- Comply with our legal obligations
- Analyse usage patterns to improve user experience
4. Legal Basis for Processing
Under UK GDPR, we process your personal data on the following legal bases:
- Consent: Where you have given us clear consent, such as subscribing to our newsletter.
- Legitimate interests: Where it is necessary for our legitimate business interests, such as improving our services.
- Legal obligation: Where we are required to process data to comply with the law.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files placed on your device. We use:
- Essential cookies: Required for the website to function properly.
- Analytics cookies: To understand how visitors use our Site (e.g. Google Analytics).
- Preference cookies: To remember your settings and preferences.
You can control cookies through your browser settings. Disabling cookies may affect some functionality of the Site.
6. Third-Party Services
We may use third-party services that collect data on our behalf, including:
- Google Analytics – for website traffic analysis
- Google Ads – for advertising purposes
- WordPress and related plugins – for website functionality
These third parties have their own privacy policies and we encourage you to review them.
7. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers who assist us in operating our website, provided they agree to keep your information confidential.
We may disclose your information if required by law or to protect our rights.
8. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 12 months. Newsletter subscriber data is retained until you unsubscribe.
9. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (“right to be forgotten”)
- Object to or restrict processing of your data
- Data portability – receive your data in a commonly used format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at support@navisclears.online. We will respond within 30 days.
10. Security
We take reasonable steps to protect your personal information from unauthorised access, disclosure, or misuse. Our website uses SSL encryption (HTTPS). However, no method of transmission over the internet is 100% secure.
11. Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: support@navisclears.online
- Phone: (0203) 807 7304
- Address: 42 Triangle West, Bristol, BS8 1ES, United Kingdom
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.